Why did Truly Title want a more connected closing workflow?
Truly Title wanted to consolidate key closing workflows that had been split across separate tools, including identity verification, wire instructions, and document sharing. Managing these processes separately meant the team had to piece together parts of the same transaction across multiple systems.
“Our old solution was bifurcated, so we were really looking for an efficient one-stop shop that could bring everything together,” says Graham Hanks, President of Truly Title, Inc.
For Truly Title, the goal was not simply to replace one tool with another. The team wanted a more connected way to manage the closing process.
What did Truly Title look for in title company closing software?
Truly Title evaluated both the technology and the team behind it. The company wanted a platform that could bring multiple closing workflows together, offer flexibility for its processes, and continue evolving with its needs.
“Closinglock’s technology sealed the deal, where it is now and where it’s going. We also love how customizable it is. But honestly, the people at Closinglock are what truly set it apart…we just love the whole team,” adds Hanks.
Closinglock’s combination of connected closing technology, customization, and customer support ultimately drove Truly Title’s decision.
What changed after Truly Title moved to Closinglock?
Since partnering with Closinglock, Truly Title has:
- Verified 1,800+ identities
- $32.3 million protected through SecurePay
- Reported $0 lost to fraud
What should title companies look for in closing software?
Title companies evaluating closing software should consider whether the platform can bring critical workflows together, adapt to their processes, and provide the security and support needed to protect real estate transactions.
Truly Title’s experience also highlights the challenge of fragmented workflows. When identity verification, wire instructions, and document sharing live across separate tools, teams may have to piece together different parts of the same transaction.
For Truly Title, Closinglock provided a more connected approach by bringing key closing workflows into one platform.
Closinglock is an escrow management platform that brings secure money movement, identity verification, communication, and closing workflows together while working alongside the systems title companies already use.
See how Closinglock can bring more of your closing workflow together. Request a demo.
